All sales final on ride cards, no transfers or refunds... thank you for understanding.
We strongly recommend that you reserve your spot in advance to guarantee yourself a bike. Cancellation Policy: For the 5:55 am (M-F) & the 8:15 am (Sat) classes you must cancel by 8 pm the night before, all other classes you must cancel one hour before. If you do not cancel within the time limit you will be charged $10. If you have an unlimited pricing option or 1 ride will be deducted if you are using a ride card. So please cancel to avoid the Encouragement Fee. We often experience full classes and want to be sure anyone that can make the class will get a bike. Thanks for understanding. Walk-ins are welcome to ride in any class if a bike is available.
Bike Release and No-Shows
Please check in 10 minutes early when you reserve a bike, bikes unreserved will be released 5 minutes prior to class to our walk-ins. Unavoidably delayed? Call us if you are going to be less than 10 minutes early. If you fail to cancel your reservation 1 hour prior to class or do not show up we will charge your card for the bike. Unlimited Memberships will be charged $10 for a Late Cancellation or No Show, Ride Cards will be charge 1 Ride.
Our booking system is able to put you on a wait list if you wish to sign up for a class that is full. The system will ask you if you want to be put on a the wait list, if you answer yes you will be emailed if a spot opens up in that class and you are automatically added to that class. If for some reason you cannot make it be sure and cancel in your account or inform us by phone so you will not be charged.
About our CycleTribe booking system
You will need to create a free account in order to reserve a bike at cycletribe. When you have registered you will be able to purchase rides and ride cards, reserve a bike, cancel classes, check your ride card status, view your upcoming classes and your ride history and learn about cycletribe and our energetic instructors.